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Find answers to your questions about DEGX trading platform, account management, security, and more.

Popular Help Topics

Browse our most frequently asked questions and support resources

Account & Verification

Learn how to create, verify and secure your DEGX account

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Trading & Markets

Everything about spot trading, futures, and market orders

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Deposits & Withdrawals

How to deposit and withdraw funds from your DEGX account

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Security

Keep your account safe with our security features and tips

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Staking & Earn

How to earn passive income with crypto staking on DEGX

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App Help

Troubleshooting and guides for the DEGX mobile app

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Frequently Asked Questions

Quick answers to common questions about DEGX

How do I create a DEGX account?

To create a DEGX account, click on the "Sign Up" button at the top right of the page. You'll need to provide your email address, create a strong password, and agree to our Terms of Service. After registration, you'll receive a verification email to activate your account.

What are the trading fees on DEGX?

DEGX offers competitive trading fees starting at 0.1% for both makers and takers. Fees can be reduced based on your 30-day trading volume or by holding DEGX tokens. Check our Fee Schedule page for complete details.

How do I deposit cryptocurrency?

To deposit crypto: 1) Log in to your DEGX account, 2) Go to "Wallet" and select "Deposit", 3) Choose the cryptocurrency you want to deposit, 4) Copy the deposit address or scan the QR code, 5) Send your crypto to this address from your external wallet.

Is DEGX available in my country?

DEGX is available in most countries worldwide, with some exceptions due to local regulations. Currently, we do not serve users from the United States, China, and a few other restricted jurisdictions. Check our Terms of Service for the complete list.

How do I enable Two-Factor Authentication (2FA)?

For enhanced security: 1) Go to your Account Security settings, 2) Click "Enable" next to 2FA, 3) Scan the QR code with an authenticator app like Google Authenticator, 4) Enter the 6-digit code from the app, 5) Save your backup codes in a secure place.

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